Refund Policy

Returns Policy

Our products are personalized and made to order; therefore, we do not accept returns or exchanges. Please ensure all details are correct before placing your order.

If you receive a defective or damaged item, please contact us at memoryboxoficial@gmail.com within 7 days of delivery, providing your order number and photos of the issue. We will review the case and offer a suitable resolution.

Shipping costs are non-refundable. If a replacement is approved, shipping times may vary depending on your location.

If you have any questions, feel free to reach out to us at memoryboxoficial@gmail.com.